📄 Return & Refund Policy

 1. Right of Withdrawal

As a customer in the European Union (EU) or European Economic Area (EEA), you have the right to withdraw from this contract within **14 calendar days** without giving any reason.

* **Withdrawal Period:** The withdrawal period will expire **14 days** from the day on which you receive the goods.
* **Notification:** To exercise the right of withdrawal, you must inform us (\[Your Store Name], \[Your Contact Email Address]) of your decision by a clear statement before the withdrawal period has expired.

2. **Returns Process and Conditions**

If you choose to return an item under the right of withdrawal, you must adhere to the following conditions:

* **Timeframe:** The item must be shipped back to us **within 14 days** of notifying us of your intent to return.
* **Product Condition:** The item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
* **Proof of Purchase:** A receipt or proof of purchase must be included with the return.

 3. **Shipping and Costs 

Since your order is shipped internationally from our overseas warehouse, the costs associated with returning the goods are significantly higher.

The Customer is Responsible for Return Shipping Costs

* Unless the product is demonstrably defective or damaged upon arrival, **you are responsible for paying the costs for the return shipping** to our designated return address (which may be in, the EU, or a logistics partner).
* We strongly recommend using a tracked shipping service. We are not responsible for items lost during the return transit.

 4. **Refunds**

Once your return is received and inspected (and we confirm that the product is unused and in resellable condition), we will notify you of the approval or rejection of your refund.

* **Refund Amount:** If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment **within 14 calendar days**.
* **Shipping Fee Refund:** We will refund the cost of the goods plus the **standard shipping cost** you originally paid. We will **not** refund the cost difference if you chose an expedited or premium shipping option.

 5. **Exceptions (Non-Returnable Items)**

The following items cannot be returned due to hygiene, safety, or customization reasons:

• Perishable goods (e.g., food, flowers)
  * Intimate or sanitary goods (e.g., underwear, swimwear, earrings)
  * Health and personal care items (if packaging is opened)
  * Items custom-made or personalized specifically for you.

6. **Dealing with Damaged or Incorrect Items 

If you receive an item that is defective, damaged, or incorrect due to our error:

* **Do Not Return Immediately:** Please contact us immediately at \[Your Contact Email Address] and provide photographic or video evidence of the damage/error.
* **Our Solution:** Depending on the value of the item, we will typically offer you one of the following options without requiring a physical return to our international location:
    1.  A **full refund** for the item.
    2.  A **replacement** item sent free of charge.